Policies & Service Statements
Your satisfaction is our main concern. We want to make sure that you are no less than 100% satisfied every time we clean your home. If you are not happy with our cleaning performance, please call us within 12 hours and we will come back to fix the oversight. No refunds! No charge back!
We request a minimum of two (2) business days cancellation notice! If for any reason, you have to cancel or reschedule your cleaning appointment, please call us immediately. We will charge a $25 fee: 1.) if you, the customer, call our office after business hours, after 7:00 p.m., and leave a message to cancel the appointment; 2.) if our staff show up at your doorsteps and for any reason not able to clean your home. (example: locked doors, the construction crew is not finished and you the customer have to turn them away,) No refunds! No charge back! No exceptions!
We will not schedule an appointment without a valid credit card on file or a $25! (Visa, MasterCard, and American Express) If you would like to make a payment in Cash or by Check, please leave your form of payment on the kitchen counter. We only charge your credit card if there is no Cash or Check payment left for us. Please do not provide your credit card information over the internet, we will contact you by phone. A $30.00 fee is applied to all returned/bounced checks.
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with our services; but, if you are not happy with our cleaning performance, please call us within 24 hours and we will come back to fix the oversight. No refunds! No charge back! No exceptions! Please see our guarantee of service on top! Our staff take before and after pictures are taken.
Termination of service
If for some reason you wish to terminate your cleaning services with us (Spring Cleaning Service) permanently, and would like us to remove all of your personal and financial information from our database, such as credit card information on file, address and telephone number, we request the following actions from customers. 1. Call our office to notify us of a service termination 716.894.4222. 2. Submit your request in writing to our office at 1458 E. Delavan Ave Buffalo, NY 14212. 3. If you do not call our office to schedule an appointment for four (4) months, your information will be removed permanently.
Privacy and Security policy
We guarantee full discretion and security. We agree not to duplicate our customer’s keys; upon cancellation, we return the keys within five business days. We do not share or sell our customers’ information with third parties. We only use the information you provide to contact you about our services. Keys alarm codes.